Policies

Core Policy

We accept cores for up to six months from the date of invoice, though we ask you to return them as soon as possible. Cores that are deemed unrepairable cannot be accepted for core credit. Please package electronic equipment properly to prevent damage during shipping

Please enclose a completed copy of our Return Goods Form with your cores and in every package you send to RDM.

Please return your cores to the location nearest you:

RDM Electronics
850 Harmony Grove Road
Nebo, NC 28761
800.282.5183

RDM Electronics, Colorado
883 Parfet Street
Suite 3G
Lakewood, CO 80215
303.233.3143

Warranty Information

Electronic boards carry a one-year warranty from date of installation. Printers will be warranted for 90 days.

Products are guaranteed against any defect arising from the normal use of the equipment. The purchaser’s right under the limited warranty shall consist solely of requiring RDM Industrial Electronics, Inc. to repair any defective item at no cost. 

Warranty

All rebuilt and upgraded equipment is guaranteed (1) year from date of installation or (2) years from date of invoice (whichever occurs first), unless otherwise stated, against any defect arising from the normal use of equipment. The purchaser’s right under the limited warranty shall consist solely of requiring RDM Industrial Electronics, Inc. to repair any defective item at no cost. Please see RDM’s Limited Warranty Policy.

RDM’s Limited Warranty Policy

Warranty

All rebuilt and upgraded equipment is guaranteed (1) year from date of installation or (2) years from date of invoice (whichever occurs first), unless otherwise stated, against any defect arising from the normal use of equipment. The purchaser’s right under the limited warranty shall consist solely of requiring RDM Industrial Electronics, Inc. to repair any defective item at no cost. 

1. 1.     LIMITED WARRANTY: We warranty that the product will be free from defect in material and workmanship for a period of (1) year from date of installation or (2) years from date of invoice, (whichever occurs first), unless otherwise stated. Within the warranty period we shall repair or replace such products as are returned to us with shipping charges prepaid and which are deemed by us to be defective. Labor and travel expenses are not covered. This limited warranty will not apply to any product which has been subject to misuse; negligence or accident; or modified or repaired or attempted to be repaired by unauthorized persons; or improperly installed. 
2. 2.     INSPECTION: Buyer shall inspect promptly after receipt and shall notify us at our service center supplying the product in writing of any claims, including claims of breach of limited warranty within (30) days after the buyer discovers or should have discovered the facts upon which the claim is based. Failure of the buyers to give written notice of a claim within such time shall be deemed to be a waiver of such claim. 
3. 3.     DISCLAIMER: The provisions of paragraph 1 constitute our sole obligations under any warranty, expressed or implied, and exclude all other remedies, expressed or implied including, but not limited to, warranties of merchantability and fitness for a particular purpose, whether or not purposes or specifications are described herein. We further disclaim any responsibility or liability whatsoever to the customer of the buyer or to any person for injury to such person or damage to or loss of property or value caused by any other product which has been subjected to misuse; negligence or accident; or misapplied; or repaired or attempted to be repaired by unauthorized persons; or improperly installed. 
4. 4.     LIMITAION OF LIABILITY: Under no circumstances shall the company be liable for any accident, consequential or other damages, loss or expenses arising from any contract entered into by the company and the buyer or to any third party or in connection with the use of, or inability to use our products for any purpose. 
5. 5.     COLLATERAL PROMISES: There are no representatives, warranties, or conditions expressed or implied, statutory or otherwise, except those herein contained and not agreements or waivers collateral hereto shall be binding upon the company unless in writing and signed by bother parties and accepted by us at our service center. 
6. 6.     INTERPRETATION: All rights and liabilities arising out of any contract, limited warranty or claimed breach therefore should be determined under the uniform commercial code as enacted in the state in which our service center resides.